Call us:1-800-896-2008

Where are you located?

14747 Artesia Blvd.

Suite# 5D

La Mirada, CA 90638

What are your hours of operations?

Office Hours are Monday - Friday 9 AM - 5 PM. Order received over the weekend will be processed and shipped Monday.


Do I have to pay sales tax?

Yes, if you are in California. And No, if you are ordering from another state and we are shipping it to you.


Can we order by phone or fax?

Yes, we accept orders by phone or fax. Please call us at 800-896-2008 or by fax 714-522-7403


Is your online shopping cart secure?

Yes, we subscribe to "Scan Alert" McAfee Hacker Safe Site Services. Just click to the McAfee Hacker Safe Logo located at the top left of every 'Product Page' for an up to the minute security verification.


Do you have samples you can send me of the top cover?

Yes. You may send us via e-mail your address or you may telephone us at 1-800-896-2008 - M-F 9:00am-5:00pm. PST


How do we cancel an order? 

Please call us immediately for instructions. Because of our quick processing time, we cannot guarantee cancellations after an order has been confirmd and processed.


What payment methods do you accept?

We accept major credit cards (Mastercard, Visa, American Express, Discover Card) & personal or company checks. (We will ship out the order only after checks received.)


Where do you ship to?

Tarpcoversales ships to the United States, Canada and Puerto Rico.


What shipper do you use?

We ship our standard and heavy duty models by UPS. Our commercial frame canopies MUST be shipped by Common Carrier Freight (tractor trailer). Shipping charges are calculated by the total weight of the shipment and what state it is being shipped to.


Can I have my order shipped express?

We can ship express via UPS Next Day Air, UPS 2nd Day Air Service. After adding items to the online basket simply enter you zip code into the 'Calculate Shipping/Tax' box to view costs for all shipping options. Orders received before 1 p.m. Pacific Standard Time will ship the same day (Mon.-Fri.)


Do you ship to P.O. Boxes?

No. We ship all our orders via UPS or Common Carrier Freight that does not deliver to a P.O. Box.


Do you ship to an A.P.O. Address?

Yes. We ship by U.S. Poster Service to A.P.O. Address.


How fast can the item be shipped?

All items that ship from our CA warehouse normally process and ships the same day. If the item comes from one of our other warehouse it may take 24-48 hours for processing before shipping.


What does denier mean?

The Denier weight of the top will determin the thickness of the top cover. The higher the denier weight the thicker the tarp cover.


How can I return/exchange an order?

Canopymart offers a 30 day return policy on all products sold as long as an original receipt is present. We want our customers to be completely satisfied with their purchase. All items are in their original condition and packaging - especially, no returns or exchanges on opend tarps and covers.
Shipping charges to our return department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise, if the product is determined to be defective a full credit minus the original shipping charges will be applied to the customer's credit card.
If any returned item is determined to be damaged due to usage, negligence or acts fo nature, credit for that item will be denied.


What is the difference between a canopy and a tarp?

A "canopy" is the complete ensemble-frame,tarp,and bungee balls. Whereas, "Tarp" is solely the cover that fits the frame. Are tarps waterproof? Yes, unless you choose our mesh tarps that filter some water and sunlight through.


What are your tarps made of?

Our tarps are made of woven polyethylene (plastic).


The tarp I received is 3 to 4 inches less on each side... what is the difference between "Cut Size" and "Finish size”?

The cut size is the size that the manufacturer initially cuts the material down to. The finish size is the actual size of the tarp once the tarp has been hemmed and grommets have been added on.  For example, a 10’x10’ tarp would have a finish size of 9’6”x9’6”.  


Do you have a tarp that flaps over?

Yes, the tarp is called a valance tarp.  Valance tarps are available for select high peak canopies – 10x10, 10x20, 12x20, 20x30, and 20x40.


Do you have a tarp enclosure kit?

Yes, it’s called a valance combo kit and it includes five pieces made for a high peak canopy – 2 side panels, 1 rear panel, 1 front panel that has a zipper, and 1 top valance cover.  It is available for the following high peak canopies - 10x10, 10x20, 12x20, 20x30, and 20x40.


How should I secure my tarp?

We suggest using bungee hooks or bungee balls to attach the tarp to a canopy or to any other structure.  Because the bungee hooks and bungee balls are elastic, they assure flexibility and less stress on the material. Check our Tarp & Cover Accessories for more selection.